Smart customer data management with Surprize ME
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Flexible cashback module – reward and engage your customer
With Surprize Me’s cashback module, you set the budget and the distribution of cashback percentages yourself – all tailored to your shopping strategy. Choose for example 10%, 20% and 30% cashback, or go for maximum experience with 25%, 50% and even 100% cashback. Each cashback is paid out as an eVoucher and can only be redeemed with a repeat purchase. This not only increases customer satisfaction, but directly encourages new store visits.
Promotion module with maximum control and minimum cost
With the promotion module of Surprize Me you determine the number of winners per promotion – and thus your promotion budget. Because the voucher can only be redeemed with a repeat purchase, the discount is spread over two transactions. This makes promotions considerably more cost-efficient than classic discounts. Extra advantage: you also set the validity period of the vouchers, which allows you to actively manage the time of repeat visits. This way you get the most out of every campaign, without any surprises in costs.
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Our key features
Complete budget control
Complete budget control and control over the number of winners per promotion.
Retention & Loyalty
Incentives can only be redeemed during a repeat purchase.
Fixed fee & pay-per-use model
Transparent and usage-based, including support, customer data and reports.
Interactive customer experience
A surprise moment right after every purchase makes shopping fun.
Smart email & text message reminders – more redemptions, more repeat purchases
Surprize Me makes sure customers don’t forget their rewards. When a voucher has not yet been redeemed, we subtly keep in touch via email or SMS. Just before the voucher expires, the customer automatically receives a personal message with the exact value of his or her reward. This way we increase the chance of redemption and stimulate timely repeat visits – fully AVG-proof and fully automated.
Seamless omnichannel engagement – one experience, everywhere
Surprize Me works flawlessly in both physical stores and online environments. For omnichannel retailers, this means one integrated customer experience across all channels. Send webshop customers to the store to redeem their rewards – or vice versa – and connect offline and online behavior in one powerful loyalty mechanism. This way you strengthen the customer relationship and increase the value of each channel.
Insights & reports – data that makes things grow
With Surprize Me, you turn customer data into action. Our platform provides real-time insight into cashback budgets, redemptions, promotions and customer spending per point of sale. By smartly analyzing this data, you discover valuable patterns in customer behavior, product performance, communication effectiveness and revenue streams.
With detailed reporting and analysis of KPIs and campaigns, you not only optimize your sales strategies and resource deployment, but also increase customer loyalty. Surprize Me makes strategic decision-making easier – and more effective – than ever.
Smart return management
Cashbacks become active only after the statutory 14-day return period has expired. Upon returns, the value of the eVoucher is automatically adjusted accordingly. This prevents improper use, encourages conscious purchasing and results in demonstrably fewer returns.
Reduce shopper attrition
The chance to win up to 100% cashback immediately after purchase gives customers an extra push toward checkout. This retrospective reward lowers doubt during the purchase moment and provides a measurable decrease in shopping basket abandonment – both online and in-store.